Effective Date: January 1, 2025
At RGB Room Lighting, we stand behind the quality of our RGB lighting products and are committed to your complete satisfaction. This Refund Policy explains our return and refund procedures, your rights as a customer, and the conditions under which returns and refunds are processed.
You may return most products within 30 days of the delivery date for a full refund or exchange. To be eligible for a return:
The following items cannot be returned unless defective:
If you receive a defective or damaged product, you may return it at any time during the manufacturer's warranty period. We will provide a full refund, replacement, or repair at no cost to you, including return shipping.
To initiate a return, please follow these steps:
Return shipping costs depend on the reason for return:
| Reason for Return | Who Pays Shipping |
|---|---|
| Change of mind / No longer needed | Customer pays return shipping |
| Wrong item ordered by customer | Customer pays return shipping |
| Defective or damaged product | We provide prepaid return label |
| Wrong item shipped by us | We provide prepaid return label |
| Product not as described | We provide prepaid return label |
We recommend using a trackable shipping method with insurance when returning products at your own expense. RGB Room Lighting is not responsible for items lost or damaged during return shipment.
Once we receive your returned item, we will:
Refunds will be issued to the original payment method used for purchase:
Original shipping charges are non-refundable unless the return is due to our error or a defective product.
The refund amount depends on the condition of the returned product and reason for return:
A restocking fee of 15% may apply to returns due to change of mind or customer error if the product packaging has been opened. No restocking fee applies to defective products or our shipping errors.
If you'd like to exchange a product for a different item:
If the replacement product costs more than the original:
If the replacement costs less, we'll refund the difference to your original payment method.
Exchanges are subject to product availability. If the desired replacement is out of stock, we'll offer alternatives or process a full refund.
Our products come with manufacturer warranties ranging from 1 to 3 years depending on the product. Warranty details are provided on product pages and in product documentation.
If you discover a defect within the warranty period:
For defective products, we offer:
All warranty claims include prepaid return shipping labels provided by us.
Warranties do not cover:
If you receive a damaged or incorrect item, please contact us within 7 days of delivery:
For damaged or wrong items, we will:
You may cancel your order before it ships at no charge:
Once an order has shipped, it cannot be cancelled. You may refuse delivery and the item will be returned to us, or you may accept delivery and follow the standard return process outlined in this policy.
International customers may return products within 30 days of delivery following the same process as UK customers.
International return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product. We recommend using a tracked and insured shipping method.
Customers are responsible for any customs duties, taxes, or fees incurred during the return process. These fees are non-refundable.
International refunds are processed in the original currency of purchase and converted by your bank or payment provider.
If you receive an incomplete order:
If your order is significantly delayed beyond the estimated delivery window:
If tracking shows your package as delivered but you haven't received it:
We'll open an investigation with the carrier and send a replacement or issue a refund once the investigation concludes.
| Step | Timeframe |
|---|---|
| Return authorization issued | Within 48 business hours |
| Inspection after receipt | 5-7 business days |
| Refund processing | 3-5 business days after approval |
| Refund appears in account | 5-10 business days (varies by payment provider) |
| Total estimated time | 13-22 business days from return shipment |
To ensure smooth return and refund processing, customers must:
RGB Room Lighting is committed to providing excellent customer service and ensuring your satisfaction. We will:
We reserve the right to update this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes constitutes acceptance of the modified policy. Material changes will be communicated to customers via email when practical.
If you have questions about our Refund Policy or need assistance with a return, please don't hesitate to contact us:
RGB Room Lighting
Company Registration: 21684068
Address: 60 Quentin Green, Matthewsville, OX11 8JJ, United Kingdom
Phone: +445488940570
Email: info@homeandfun.shop
Customer Service Hours:
Monday - Friday: 9:00 AM - 6:00 PM GMT
Saturday: 10:00 AM - 4:00 PM GMT
Sunday: Closed
We aim to respond to all inquiries within 24 business hours.
Last Updated: January 1, 2025